Convenience: Old Verses New

When I first became a community banker, people would ask how many locations the bank had in town. When I told people over twenty locations, with five in Chattanooga, they would say something like this:

Only five? That’s not convenient. Amsouth has about twenty locations around Chattanooga, and they are convenient.

True, Amsouth did have more locations, but let’s fast forward to the present: people ask different questions to quantify convenience and Amsouth ain’t around anymore.

Now, I work for a community bank in Knoxville that has a total of four locations, but that doesn’t seem to bother most people. Especially when they hear:

  • Free Worldwide ATM Access
  • Free Online Bill Pay
  • Mobile Banking
  • Mobile Check Deposits

Most people understand the first three examples, but a few have not hear of Mobile Check Deposits. This mobile app allows people to deposit checks into their bank account by simply taking a photo of the check. Talk about convenience!

This new mobile app (only available at four different banks in Knoxville), is a global trend that is defining the new convenience of banking. This new convenience is due mainly to the increase of mobile technology, and even companies outside of the traditional banking structure are benefiting. Paypal, Google and Apple all have virtual wallets that are slowly starting to break down the old convenient view of banking…to the point of replacing the need for a bank all together; unless there is a need for a loan.

Who knows, if Paypal merges with a lending company like Quicken Loans or Discover, then there could be an updated version of the new convenience.

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About Jeremy M. Price
For twelve years, I had the pleasure of working in community banking. Starting in customer service, I worked my way up to a senior level marketing and human resources director. It was great leading teams that improved strategic initiatives including, but not limited to brand awareness, digital communication, employee development and product development. This experience has now led to an exciting role with CRS Data. As the Product Marketing Analyst, I am currently reviewing the company's banker suite product. This product is able to help community banks reach their fullest potential in real estate lending. I am extremely fortunate to share time with my son while enjoying life in East Tennessee. The two of us enjoy the views of the Smokey Mountains, eating good food and having fun. During my free time, I enjoy running races, traveling and listening to great live music.

2 Responses to Convenience: Old Verses New

  1. Steve Grimsley says:

    My boss and I were talking about this subject yesterday. Mobile apps – great convenience. Very timely blog post. Yes, the virtual world is changing the real world. That’s for sure.

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