Since there is a LinkedIn icon on an island, I believe there needs to be a disclaimer about the following post:
This isn’t a “how to build your business on LinkedIn” post, nor is this a “10 tips to build your LinkedIn profile.”
You can find those types of posts anywhere. This is more of a “what’s the value of using LinkedIn” post…especially if you are in business development.
On the surface, LinkedIn seems to have the most bipolar perception of all social media sites. Either people use it or they don’t. But even beyond that, I have seen four types of users
- The Resume Builder: Normally someone in the entry level side of their career. This person goes on LinkedIn, builds their profile, adds their connections and then waits for a recruiter to contact them out of the blue.
- The I was told to User: Should technically fall under the “don’t use” section, but these people use it because their supervisor or other senior company manager has asked them to use it. This user is disengaged and rarely contributes to their LinkedIn page.
- The Linked to other Social Sites Participant: The person who automatically has their LinkedIn account tied to another social site (i.e. Twitter). This way when someone shares something on another site (i.e. Twitter) the message auto-populates onto LinkedIn.
- The Power User: These are the cats who get it. And by “get it” I don’t mean the people who find different groups to post a link to their blog. Not that there’s anything wrong with that (I’m a recovering group blog poster).
I recently finished the American Bankers Association’s School of Marketing and Management (SBMM) and had the pleasure of learning from Jack Hubbard, Chairman and Chief Sales Officer of St. Meyer & Hubbard, Inc. One of the main points Mr. Hubbard pointed out about LinkedIn was this concept: Instead of looking at LinkedIn as a social media site, consider it more of a social networking tool. Here are a few points that reinforce this concept.
Going Beyond a Resume
In addition to being a Marketing Director, I’m also the head of Human Resources. Working in HR, people often state they only see LinkedIn as a resume tool; a way to get their name out there. Though LinkedIn does fill that need for some people, it shouldn’t be seen as it’s only purpose. In fact, if you’re in sales or any type of business development, LinkedIn has the potential to be a powerful tool.
Here is an example of how people use LinkedIn in regard to the stage in their careers. The blue represents time spent networking, and shows that every career stage spends a portion of their time networking, as well as reaching out to people on LinkdedIn. With that in mind, take a look at your profile. Instead of focusing on what you do, review your profile, and see if it shows what value you add to your customers and your target market.
Preparation
Before going on a sales call, how do you prepare? Hopefully you research your customer, and their business; but have you ever considered performing a LinkedIn search? You can view your customer, learn about their business, and see who else works at the organization. You may even find that you have a connection to the business and the prospect that you were unaware of before your LinkedIn search.
Follow Up
After attending a networking function (i.e. an after hours Chamber of Commerce event) how do you follow up with those you met at the event? How do you follow up with a prospect or customer after a sales call? Finding people on LinkedIn and asking them to connect is a good way to follow up. This can keep you in the loop with them (especially if they are an active LinkedIn user) and can provide you with insight to see what their needs are.
Final Point: Communication
The previous point suggest growing your LinkedIn network, but here are two pointers I have found beneficial:
Invitation: When you invite someone to connect on LinkedIn, there is an automated message LinkedIn uses:
I’d like to add you to my professional network on LinkedIn.
Instead of using this impersonal message, try customizing it base on the person you’re connecting with and why.
Thank You: When you connect with someone, either by your invitation or their invitation, be courteous and thank them for the connection. It only takes a couple of minutes and can go a long way.
To learn more about LinkedIn, especially if you’re in the banking industry, check out this post from Jack Hubbard and Jason Tonioli: 5 LinkedIn Myths Bankers Need to Shake.
What steps do you take to get the most of our LinkedIn?